REFUND POLICY

Effective Date: [Insert Date]
Last Updated: [Insert Date]

Thank you for shopping with We Protein. We value your trust and want to ensure you have a smooth and satisfying experience.
This policy explains the conditions under which you may return, replace, or request a refund for products purchased from weprotein.in.

1. Eligibility for Return or Replacement

Due to the nature of our products (nutritional and consumable items), we accept returns or replacements only in the following cases:
 

• You received a damaged or defective product.

• You received a wrong item (different product, flavor, or size).

• The product is expired or has quality issues at the time of delivery.
   

To be eligible for a return or replacement:

• The request must be made within 7 days of receiving your order.

• The item must be unused, sealed, and in its original packaging.

• You must provide photo or video evidence of the issue along with your order ID.
   

2. Non-Returnable Items

We cannot accept returns or exchanges in the following cases:
 

• The product has been opened, used, or tampered with.

• The product packaging is damaged due to improper handling after delivery.

• Products purchased under discounts, flash sales, or promotions.

• Products returned without original packaging, invoice, or proof of purchase.
   

Please note: For hygiene and safety reasons, opened or used supplements cannot be accepted for return or refund.

3. Return or Replacement Process
 

1. Contact Us within 7 days of delivery at [Insert Contact Email] or [Insert Phone Number] with:
    

   • Your order number

   • Photos/videos showing the issue

   • A brief description of the problem
      

2. Once we verify your request, we will arrange for pickup or ask you to ship the item back(depending on location).
    

3. After receiving and inspecting the returned item, we will:
    

   • Send a replacement (if available), or

   • Issue a refund to your original payment method within 7–10 business days.
      

4. Refund Policy
 

• Refunds will be made only after the returned product has been received and verified by our team.

• The refund will be processed to your original payment method (credit/debit card, UPI, wallet, etc.).

• Shipping and handling charges are non-refundable, unless the return is due to our error (wrong or damaged product).

• Depending on your bank, it may take additional time for the amount to reflect in your account.
   

5. Order Cancellations
 

• Orders can be cancelled before they are shipped by contacting our customer service at [Insert Email or Number].

• Once an order is dispatched, it cannot be cancelled.

• In case of prepaid orders, refunds for cancelled orders will be processed within 5–7 business days.
   

6. Damaged or Missing Items

If your package appears tampered with, damaged, or missing items at the time of delivery:
 

• Please do not accept the parcel, and immediately inform our support team.

• If you discover damage after opening the package, report it within 24 hours with supporting images or video.
   

7. Contact Us

For any questions or support related to returns or refunds,
please contact:
We Protein
Email: [Insert Customer Support Email]
Phone: [Insert Customer Support Number]
Address: [Insert Physical Address]
Website: [Insert Website URL]

Customer Support Hours: [Insert Working Hours, e.g., Mon–Sat, 10:00 AM – 6:00 PM]